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CHICAGO (AP) — American Airlines is investigating how a 67-year-old woman in a wheelchair was left alone overnight at Chicago’s O’Hare International Airport when her flight was canceled.

The incident, first reported by CBS 2 in Chicago , started Friday night when Olimpia Warsaw’s flight from Chicago to Detroit was canceled and a porter was assigned to take care of her. Her son, Claude Coltea, says Warsaw was offered a hotel room but when nobody would take her, the porter said his shift was over and left.

The family grew concerned and called security, and the woman who suffers from Parkinson’s disease and has trouble communicating was located.

In a statement, American spokesman Ross Feinstein says the airline met with the family, refunded Warsaw’s ticket and was taking steps to “ensure this does not happen again.”

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4 thoughts on “Elderly Woman In Wheelchair Whose Flight Was Canceled Left At O’Hare Airport

  1. Ted Gravely on said:

    They are lying. The son is a big fat liar. Thank God for cameras. ……,The airline shared with Yahoo Lifestyle a timeline of events captured on video inside the airport Friday night, which they say prove Warsaw was taken care of for an hour after the flight was canceled — and was left alone for just 45 minutes before relatives picked her up.
    According to American Airlines’ timelines, at 8:31 p.m. Central Time, Warsaw is seen checking into American Airlines Flight 3155 to Detroit and checking two bags. At 9:42 p.m. she boards the flight, but at 11:14 p.m the airplane returns to the gate due to a maintenance issue. At 11:21 p.m. the flight is canceled, and a minute later Warsaw is rebooked for an early flight the next morning.

    A wheelchair attendant picks up Warsaw at 11:32 p.m., according to the timeline, and is seen again on video attending to the passenger at 12:06 a.m. Then at 12:10 a.m., the attendant places a call to Coltea’s cell phone, and is on the phone for six minutes, according to the airline’s call log. He is told a relative is on the way to pick up the passenger. At 12:30 p.m. the attendant wheels Warsaw to the upper level and leaves her there, as described in the previous account. Warsaw is seen using her own walker to exit the airport at 12:32 a.m. for a smoke break, returning seven minutes later.

    According to call logs, Coltea contacted American Airlines’ reservations line at 1:00 a.m. to rebook his mother’s flight, changing it to a 1:40 p.m. flight — possibly so his mother could get some sleep. At 1:13 a.m., a man and a woman — relatives of Warsaw — are seen arriving in an SUV. The woman finally meets with Warsaw, according to what’s captured on camera, at 1:46 a.m. The relative is then seen taking a picture of Warsaw in her wheelchair before walking to a TSA checkpoint. After a brief interaction with an officer, she is seen wheeling Warsaw out to a waiting SUV, where the man helps both women in. The vehicle drives off at 1:53 a.m.

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