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NEW YORK (AP) — The pre-paid debit card company that cut off thousands of its customers from their money for more than a week says the problems are now mostly fixed.

RushCard, a pre-paid card backed by hip-hop mogul Russell Simmons, said Thursday the “vast majority” of customer problems were resolved. Still, a “handful” are still unable to access funds.

“We are working to contact them individually to assist them with their needs,” the company said in a statement.

A technology upgrade rolled out Oct. 12 inadvertently caused thousands of RushCards to show a zero balance or become invalid. RushCard customers, mostly poor people without a bank account, had no access to their paychecks for more than a week. Some were unable to pay bills on time or buy food and other necessities.

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