Applebee’s issued an apology after gaining national attention for kicking a family out of one of its locations because the children were unruly.

A spokesperson for Applebee’s admits the location’s management mishandled the situation.

KEYETV reports:

It began on Sunday night when Eli Gau and Lillian Maliti took their two young sons to an Applebee’s in Katy, just west of Houston.

Gau claims his oldest boy, three-year-old Ryan, began wandering from the table halfway through dinner. When Gau went to bring Ryan back to the table, he realized the family had attracted unwelcome attention.

“As I was grabbing him and coming back the manager was walking to me,” according to Gau. “Straight forward to me.”

Gau claims the manager told him the children were making too much noise. Then he called authorities and told the family to leave. When they walked outside, a Harris County Sheriff’s Deputy confronted them and handed them a warning for criminal trespassing.

Applebee’s corporate offices have since issued a profuse apology for the matter. Still, Gau and Maliti have vowed to take their business elsewhere from now on. “I feel heartbroken,” said Gau. “I feel very sad.”

The spokesperson released a statement that reads:

“It is exceedingly rare that a situation requires the assistance of law enforcement, and our franchisee is using this instance as a teaching moment to better manage future disruptions in their restaurants.”

6 thoughts on “Applebees Issues Apology for Kicking Family Out of Restaurant

  1. I live in Houston. (This Applebee’s is located in a suburb of Houston.) Several customers eating at the restaurant during that time report the kids were very unruly and running around the restaurant. They should have been kicked out, but only if the manager is consistent in his actions. Meaning, the manager kicks all customers with unruly kids out of the restaurant. If he does not, then he should have left the family alone. I agree that caling the police went too far, but I have no sympathy for parents who refuse to control their kids. It’s just way too out-of-control, and I’m getting sick of it. There are times when I want to snatch these kids and give them a good whipping.

  2. I worked as a manager of a food establishment for many years. I have seen hundreds of unruly children but NEVER called the cops OR even heard of such a thing happening before!

  3. the Timekeeper on said:

    Asking them to leave is one thing, I too dont like unruly (parents). However, calling the plice on them. That was uncalled for. Applebee’s needs to be put on blast for that. Actually, there is no need. Applebees is one of those restaurants that is fledgling due to competition and may not survive.

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