Letters with a check for $5,000 from Southwest got mailed out to some passengers aboard Flight 1380 that took an emergency landing in Philadelphia according to CNN.
On April 17, the Southwest plane experienced engine failure only 20 minutes into its flight from New York to Dallas. Engine debris from the plane broke a window that caused passenger Jennifer Riordan to almost get sucked out of the plane.
Quick reflexes allowed fellow passengers to grab Riordan and bring her back in the plane but she later died of her injuries at a Philadelphia hospital.
Kamau Siwatu, one of the passengers onboard the flight received a letter from Southwest enclosed with a check and “sincere apologies.” He was one of three passengers that received the letter.
“We value you as our customer and hope you will allow us another opportunity to restore your confidence in Southwest as the airline you can count on for your travel needs,” read Siwatu’s letter. “In this spirit, we are sending you a check in the amount of $5,000 to cover any of your immediate financial needs.”
Along with the money, passengers also received a $1,000 travel voucher, according to the letter.
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(Marty Martinez via AP)