Jones recently took to Twitter with a story about her makeup artist, and the wife of her best friend, in which she details what went down when the two visited Sephora’s “2103 Broadway store” in New York City. The SNL star said her best friend’s wife “needed makeup and to learn how to apply.”
But after they hit up the Sephora, her makeup artist called Jones “in tears” because of “how bad” a “salesperson and manager” treated them.
“I sent my makeup artist @LolasBeautyMark and my best friend’s wife to @Sephora 2103 Broadway store,” Jones wrote on Twitter. “She needed makeup and to learn how to apply. My makeup artist just called in tears of how bad they treated her and my friend’s wife!! The salesperson and manager. SO NO MORE SEPHORA.”
In response to a tweet about the incident from ET Canada, Jones clarified that “Nobody puts Leslie Jones in tears.”
“I said my makeup artist and my best friend’s wife,” Jones said on Twitter. “My artist was helping her with makeup and decided to take her there for products. She was in tears. So tell the story right. Nobody puts Leslie Jones in tears son!!”
She then addressed Sephora directly, “If we spend money in your store, we deserve customer service too,” Jones added on Instagram. “SO F— YOUR STORE.”
Adding, “You got to close your store to teach your employees sensitivity,” Jones said in the caption of her post. “How about fire they a– and hire people who got sensitivity. Cause they exist!!! I’m tired of this s—!! What happened to customer service? Do we just not give a f— anymore!! #NOMOSEPHORA“
The beauty chain closed its U.S.-based stores for an hour last week for sensitivity training, days after singer SZA complained she was racially profiled while shopping. The brand reportedly has a history of racial complaints.
In a statement sent to INSIDER, representatives for Sephora said the brand holds itself “to a high, and public, set of standards around creating a welcoming space for each and every client.”
“The information shared by Leslie Jones regarding [makeup artist] Lola Okanlawon’s experience at Sephora is concerning, and the situation she describes does not reflect our values,” Sephora representatives said.
The company told NBC News on Wednesday that the information shared by Jones “is concerning.”
“It is our priority to build an inclusive community and a place where all clients feel respected,” Sephora said. “Our journey has not been perfect and is by no means complete. We will continue to learn and work toward this goal.”