Papa John’s pizza is doing some serious damage control after one of its employees was caught maligning a customer.
The latest incident, which happened Sunday, involves a customer being disparaged with the N-word in Sanford, Florida.
After delivering pizzas to the customer and his wife Sunday evening, the Papa John’s employee mistakenly “butt-dialed” the patron while talking to a fellow worker.
In the resulting racist voicemail, which lasts about four minutes, he complains about his $5 tip and sings an “N-word”-centric version of the famous “Figaro” aria from the opera “The Barber of Seville.”
(Listen to audio on page two. The rant begins at the 2:43 mark.)
“I guess that’s the only requirement for being a [insert N-word] in Sanford,” he says as his fellow employee laughs. “Yeah, they give me five bucks there – fine outstanding African American gentleman of the community.”
The customer posted a video of the voicemail on YouTube, saying that he and his wife paid “21 percent as usual.” The video ended with the camera panning down to a Papa John’s pizza box with CEO John Schnatter’s face on it. Schnatter issued a public apology on the chain’s Facebook page Monday.