A United Airlines passenger is blaming the commercial carrier for her hair loss.
Karen Reed has filed multiple suits against United Airlines after a maintenance worker dripped super glue in her hair while trying to repair an overhead bin. Reed said she had to cut away several inches of her hair because of the damage.
Reed was on a June 14 flight from San Diego to Houston with her two children when the incident occurred.
“He was cleaning the seat and I told him the glue was still dripping from overhead but that’s how careless he was,” said Reed. “The maintenance worker walked away and returned shortly to replace the seat cushion, she said.”
Reed said a flight attendant even mentioned that the glue was in her hair loud enough for the maintenance worker to hear. But he did not respond.
“He totally ignored the comment, wouldn’t look at me, wouldn’t give me any eye contact and turned around, replaced the seat cushion and walked out,” said Reed.
Because the flight was at full capacity, Reed was unable to switch seats and had to sit on a blanket because of the wasted glue.
“At this moment I’m sitting on super glue, I can feel the clumps of glue in my hair, I’m tired and I’m ready to get home,” she said.
When she returned home, Reed said her hair was so tangled that she had to cut nine inches of her hair off.
Reed filed a complaint against the flight crew including photos showing evidence of the hair damage.
United Airlines offered her 40,000 miles as well as a $100 American Express gift card. But, she refused to accept their offer.
“For what they offered me, they’re not even giving me a round trip ticket, basically their customer service sucks,” said Reed.
United Airlines did issue an apology for the incident.
“We’re sorry about what happened, we reached out and spoke directly to Miss Reed. We appreciate her business and we’d like to welcome her back,” said United Airlines spokesman Charlie Hobart.