Frequently Asked Questions

How do I make reservations for the 2015 Allstate Tom Joyner Family Reunion®?

To make a reservation, call 407-248-9191

What is the cost of Family Reunion?

What kinds of payment will be accepted?

For registration, we accept credit cards and mailed checks.

What is not included in the Family Reunion Package?

      • Airfare or transportation from your home to Orlando, Florida
      • Meals or snacks other than those listed as included in the package
      • Merchandise
      • Hotels incidentals and purchases
      • Trip interruption insurance

What are my payment options?

Reservations may be held with a $500 deposit. See the “Package Information” page for more information on our refund policy.

What benefits do First Families enjoy? 

First Families will receive first choice of seating at evening concerts in the Osceola ballroom during the 2015 Allstate Tom Joyner Family Reunion. Our First Families will have the opportunity to be among the first to enter the ballroom, a few minutes before doors open to the public, to select and occupy their seats from available seating areas. Must be present during designated First Families seating period. Privileges are attached to individual Family Reunion packages and only apply to the individuals named in that package. Holding seats for family members and/or other guests who have not yet arrived is not permitted.

How do we become a First Family?
To become one of our First Families, book your Allstate Tom Joyner Family Reunion package today! First Family status is granted on a first come, first served basis to those who are among the first to book their packages. Availability is limited.

Is trip cancellation insurance available?

We do not offer trip cancellation insurance: however, we strongly encourage you to consider the purchase of such from your airline, credit card company, a national insurer such as Travel Guardor type “travel insurance” into a search engine for other options. We earn no fees from travel insurance; insurers usually require the purchase of coverage to occur near the date of booking.

There are a lot of resort properties in Orlando.
Which is the host resort?

Gaylord Palms® Resort & Convention Center is the official host hotel for the 2015 Allstate Tom Joyner Family Reunion®.

Can I get Internet access in my guestroom?

Free WiFi is available in the guestrooms and public areas on the hotel side of the property. Each guest room is also equipped with hard lines to plug into your personal computers.

Are tips or gratuities included in my package?

You do not have to tip on meals and services at Tom Joyner themed events on the host property, but please use your own discretion with other meals and activities that are not included in your package.

Are minors welcome to this event?

Of course! Tom welcomes children of all ages to come and be part of the fun. The event is designed for the whole family, and we offer something for everyone.

Are there accommodations for guests with special needs?

Yes. Please inquire at time of booking or at any time by calling the reservation line at 407-248-9191.

Tell me more about the accommodations. How are the rooms equipped?

CLICK HERE to learn more

What dining options are available?

Included in your package are five meals: two breakfasts, one BBQ and two dinners. The host resort offers a full array of room service, quick service and fine dining options. Click this link to learn more about dining at Gaylord Palms® Resort & Convention Center.

How can our family extend our stay?

For information on how to extend your stay call 407-248-9191!

Where can I find more information?

Additional information about the 2015 Allstate Tom Joyner Family Reunion
is available at 1-407-248-9191. For additional information about Reach Media Inc., or the Family Reunion, contact us by phone or visit

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