Patients can visit a company website to check if their glucose test strips are affected by the recall: www.novacares.com/news/nova-max-recall.php . They can also call a company hotline at 1-800-681-7390. Customers can return the strips and receive replacements at no charge.
Doctors and patients should pay attention for signs and symptoms of high or low blood sugar levels, including excessive thirst, nausea, weakness, headaches and trembling.
“It is important that patients using these test strips discontinue their use immediately,” said Alberto Gutierrez, director of FDA’s office of in vitro diagnostics. “A false reading could result in patient harm and delay critical care.”