Kira Rowland told KGW-TV that she was shopping at Macy’s with her infant son when the shots started.
“All of a sudden you hear two shots, which sounded like balloons popping,” Rowland told the station. “Everybody got on the ground. I grabbed the baby from the stroller and got on the ground.”
Rowland said she heard people screaming and crying.
“I put the baby back in the stroller and ran like hell,” Rowland said. “It was awful. It was shots after shots after shots like a massacre.”
Holli Bautista, 28, said she was shopping in the Macy’s for a Christmas dress for her daughter when she heard pops that sounded like firecrackers.
“I heard people running and screaming and saying ‘Get out, there’s somebody shooting,'” she told the AP. “It was a scene of chaos.”
She said hundreds of shoppers and mall employees started running, and she and dozens of other people were trying to escape through an exit in the department store.
Bautista said the Macy’s opens into the food court area, where it was reported the shootings took place. Bautista said it sounded like the shots were coming from that direction.
Tiffany Turgetto and her husband had exited Macy’s through the first floor when they heard the gunshots coming from the second floor of the mall.
“People in front of us people were dropping, finding covering,” she told the AP. “People were yelling screaming and gasping, yelling to get out.
“The lady next to us, she threw a chair and started running. We couldn’t run because the chair was there.”
Turgetto and her husband and other people were able to quickly leave through a Barnes & Noble bookstore before the police arrived and locked down the mall.
“I had left my phone at home. I was telling people to call 911. Surprisingly, people are around me, no one was calling 911. I think people were in shock.”
Kaelynn Keelin was working at two stores down from Macy’s when the gunfire began and watched windows to another store get shot out.
She and her Made in Oregon co-workers ran to get customers inside the store to take shelter, Keelin said.
“We got lucky we stayed in,” she said. “If we would have run out, we would have ran right into it.”