KLM claims every effort was made to accommodate Vilma.
Vilma and her husband waited at the airport for five hours waiting for a solution. The couple was then sent to Prague where Delta was also unable to accommodate Vilma’s size with a plastic wheel chair and no sky lift.
Finally the couple tried Lufthansa, but Vilma was forced to exit the plane after being unable to strap her seatbelt.
Lufthansa says it worked with the fire brigade and technical experts in order to help Vilma but was unable to find a solution.
Vilma died two days later.
Janos Soltesz, Vilma’s husband, plans to pursue a lawsuit against the three airlines that denied his wife passage home, where she desperately needed medical treatment.